Travel Assistance Service

Travel Assistance is available through your insurance with Desjardins. They will assist you with taking the necessary steps by providing the following services to any Covered Person who requires them:

• 24 hour toll-free telephone assistance
• referral to Physicians or health-care facilities
• assistance for Hospital admission
• cash advances to the Hospital when required by the facility
• repatriation of the Covered Person to his home city, as soon as his state of health permits it
• establishing and staying in contact with Desjardins Financial Security (DFS)
• handling arrangements in the event of death
• repatriation of the Children of the Covered Person if the Covered Person cannot be moved
• delivery of medical assistance and drugs to a Covered Person who is too far from health care facilities to be transported there
• arrangements to bring a member of the Immediate Family to the bedside of the Covered Person if he must be confined to Hospital for at least 7 days, provided that such visit is ordered by the attending Physician
• assistance in replacing lost or stolen travel documents so that the Covered Person can continue his trip
• referral to lawyers if legal problems arise
• translation services for emergency calls
• transmission of urgent messages to close friends or family in case of emergency. or
• information prior to departure concerning passports, visas and vaccinations required in the country of destination

To obtain any other information, visit the “Contact us” section of DFS’s website at

www.desjardinslifeinsurance.com.

In the event of a MEDICAL EMERGENCY, the Covered Person must contact the travel assistance firm immediately.

• Montreal area – 1 (514) 875-9170
• Canada and United States – 1 (800) 465-6390
• Elsewhere (excluding North and South America) – overseas code + 800 29485399
• Collect (Anywhere worldwide) – 1 (514) 875-9170

Travels Abroad

The Participant must contact DFS if the duration of the trip is expected to be more than 180 days. Failing to do so can lead to the person travelling not being covered.